Shipping Policy

OVERVIEW
Effective Date: May 5, 2025

At ProcherBD.com, we are committed to delivering your orders in a fast, safe, and reliable manner. This Shipping Policy outlines the terms and conditions related to shipping and delivery of products purchased through our website.

1. Shipping Locations

We currently ship to:
All regions within Bangladesh
Selected international countries (based on product availability and shipping partners)

Please note: International shipping options may vary based on the product type, destination, and carrier.

2. Processing Time
Orders are typically processed within 1–3 business days after confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

In case of delays (due to stock, weather, or customs), we will notify you by email or phone.

3. Shipping Methods and Delivery Time
For Domestic Orders (within Bangladesh):

Standard Delivery: 2–5 business days

Express Delivery (selected areas): 1–2 business days

Delivery partners: eCourier, Pathao, Sundarban, or similar

For International Orders:

Standard International Shipping: 7–21 business days (depending on destination and customs)

International shipping is subject to carrier availability and may be delayed due to customs procedures.

4. Shipping Charges
Domestic Shipping: Flat rate or calculated at checkout based on delivery area and order size.

International Shipping: Calculated based on weight, destination, and selected carrier.

Any customs duties, taxes, or import fees for international shipments are the responsibility of the customer.

5. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your order in real-time on the carrier’s website.

6. Order Issues and Delays
If your package is delayed, lost, or damaged:

Please contact us at [email protected] or call us at +880-1752394415.

We will work with our shipping partners to resolve the issue as quickly as possible.

7. Incorrect Shipping Information
Please ensure your shipping details are accurate at checkout. ProcherBD.com is not responsible for delivery delays or failed deliveries due to incorrect or incomplete addresses.

8. Change or Cancel a Shipment
To request a change or cancel your shipment:

Once the order has been shipped, we cannot make changes or cancel it.

9. Contact Us
If you have any questions or concerns about shipping, please contact:

Email: [email protected]
Phone: +880-1752394415
Live Chat: Available during business hours on our website