At ProcherBD, your satisfaction is our top priority. If your order doesn’t meet expectations, we’re here to help you with a smooth return or refund process.
Return Period
You may request a return within 7 days of receiving your product.
Eligible for Return
We accept returns under the following conditions:
You received a damaged, defective, or incorrect product.
You received the wrong size or color, different from what was ordered.
Not Eligible for Return
The following items cannot be returned:
Products that have been used or damaged after delivery.
Perfumes, cosmetics, and undergarments — for hygiene and safety reasons.
Discounted or sale items, unless specifically mentioned otherwise.
Return Process
To start a return:
Contact our customer support team via email, phone, or WhatsApp.
Ensure the product is in its original condition and packaging.
Depending on the case, return shipping costs may be covered by the customer or by ProcherBD.
Refund Method
Once your return is received and verified:
A refund will be processed within 5–7 working days.
Refunds are issued via Bkash, bank transfer, or store credit based on your preference.